Contact information

At Illusiv, we’re here to help you with any questions, concerns, or feedback. Since we are a purely online store and work in collaboration with different vendors, we don’t operate from a physical storefront. But we’re always just a message away.

📧 Email (Preferred)

For all inquiries regarding orders, products, or our policies, please email us at:
notifications@illusiv.in

We aim to respond to all emails within 24–48 hours (excluding weekends and holidays).

📱 WhatsApp (Urgent Queries Only)

For urgent matters, you can reach us via WhatsApp only (no regular calls) at:
[+91-8807739292]
Available between 10:00 AM – 6:00 PM IST.

⏱ Customer Support Hours

Monday – Friday: 10:00 AM to 6:00 PM IST
Saturday, Sunday & Holidays: Closed