Refund policy
Last updated: September 2026
Our promise
Every Illusiv tee is printed to order in India, just for you. If anything about the print or the garment is wrong when it arrives, we will make it right with a free replacement or a full refund.
Damaged, misprinted or defective items
If your tee arrives damaged, misprinted, stained, or with a fabric or stitching defect:
- Email us at notifications@illusiv.in within 7 days of delivery.
- Include your order number and two or three clear photos showing the problem. A short video is helpful if you have one, but it is not required.
- We will confirm the issue within 2 business days and send a replacement at no cost. If you would rather have your money back, we will refund the full amount instead.
You do not need to ship the item back to us for a defect claim.
Wrong item or missing item
If you received a different design, colour, fit or size from what you ordered, or an item is missing from your parcel, email us within 7 days of delivery with your order number and a photo of what arrived. We will send the correct item at no cost.
Ordered the wrong size?
Because each tee is printed only after you order it, we cannot take back a correctly printed tee for a size or fit change. There is no stock to return it to.
What we can do instead: we will reprint your tee in the right size at 40% off, with no need to send the original back. Email us with your order number and the size you need, and we will send you a link to place the discounted reprint. Keep or gift the first one.
To avoid this altogether, please check the Size Guide next to the size selector before you order. It has body and garment measurements for every Unisex and Kids size, and the easiest method is to measure a tee you already own and love.
Changed your mind?
Once an order goes to print we cannot cancel or refund it. Orders usually go to print within a few hours, so if you need to change or cancel, email or WhatsApp us immediately and we will do our best to catch it before printing.
Lost or undelivered packages
If the courier confirms your package is lost in transit, we will either replace your order at no cost or refund you in full, your choice. If a package is marked delivered but you have not received it, contact us within 3 days of the delivery date so we can raise it with the courier.
Refund timelines
Approved refunds are initiated to your original payment method within 5–7 business days. Your bank or card issuer may take a further 5–10 business days to show the credit.
How to reach us
Email: notifications@illusiv.in (answered within 24–48 hours, Mon–Fri)
WhatsApp: +91 88077 39292 (urgent order matters only)
Illusiv, 32, Bharathi Park 6th Cross, Saibaba Colony, Coimbatore 641011, Tamil Nadu, India
Grievance redressal
If you feel a complaint was not handled properly, email notifications@illusiv.in with "Grievance" in the subject line and your order number. We acknowledge every grievance within 48 hours and resolve it within one month, as required under the Consumer Protection (E-Commerce) Rules, 2020.